Refund policy

To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused—with tags attached and in its original packaging. You will also need to provide the invoice number and date of purchase.
To initiate a return, you can contact me at the following email address:

info@boutiquefanfan.ca. Please note that returns must be sent to the following address: 5 Rue Suzie, Victoriaville, Quebec, Canada G6P 7S4.
You can always contact me at info@boutiquefanfan.ca with any questions regarding returns. 

Damage and problems
Inspect your order upon receipt and contact me immediately if the item is defective or damaged, or if you received the wrong item, so that I can resolve the issue.

Exceptions or non returnable items
Certain types of items cannot be returned, such as custom orders, of course.
Unfortunately, I do not accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you purchased and, once the return is accepted, make a separate purchase for a new item.

Who pays for returns?
If the return is due to an error on my part or a defective item, I will cover the shipping costs. However, if you have changed your mind, I hope you understand that I will have to charge you for shipping.

Refunds
I will notify you once I have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact me at info@boutiquefanfan.ca.

After all, I strive to provide the best after-sales service for all my customers. I love it when people are happy with their shopping experience.